Refund policy

Note: All SWM references refer to Sage World Media.

We are committed to customer satisfaction, and quality is our top priority. 

Our returns facility can only accept merchandise purchased through swm.life. Items purchased at retail stores, department stores, or SWM Outlets may only be returned to the store of the original purchase.

To be eligible for a return/exchange: 

• Merchandise must be reviewed and approved through our return authorization process (please refer to Return Process below for further instructions). Items returned without prior authorization and approval will be returned to the sender.
• SWM must receive an email at support@swm.life requesting a return authorization form within 14 days from the date the items were delivered.
• Merchandise must be accompanied by an original receipt. The packing slip included with your shipment is not a sales receipt and cannot be used for returns or exchanges.
• Merchandise must be in the original condition
• Merchandise must be unworn, unaltered, and unwashed
• Merchandise must have the original tags attached

The following items are excluded from the return policy:

• Custom made-to-order, personalized items, and lingerie products (including but not limited to bras, panties, swimwear, masks, socks, underwear, boxers, briefs, and leggings) are final sale and cannot be returned.
• Since all garments are made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the right size by referring to our measurement charts located under the product descriptions.
• Gift Cards
• Shipping costs are non-refundable. In addition, if the merchandise purchased was a 'free shipping' item, the customer will incur additional shipping costs unless the item requested for return is deemed a damaged or faulty item. 

SWM does not accept returns or exchanges for change of mind  

RETURN PROCESS

Return and exchange requests must enter our quality control system. If you have received a damaged or faulty item, please send an email to support@swm.life within 14 days from the date the items were delivered. Our support team will send you a returns authorization form to complete.

After your return or exchange has been approved by email, you will receive further instructions for returning your item(s). Customers are responsible for covering the cost of shipping when returning packages. Please select a carrier of your choice. We do not accept packages sent COD. We encourage you to send all returns via insured mail for protection against loss or damage, as SWM is not responsible for any lost or damaged items. If we find that the merchandise has been used, your merchandise will be sent back to you at your expense. 

Important: Items returned without prior authorization and approval will be returned to the sender at the customer's expense.

Order Changes and Cancellations - IMPORTANT

If there is an error with your order or if there are any changes you would like to make, we require you to contact us within 4 hours after placing your order. All of our products are custom made-to-order; and therefore, the manufacturing process usually starts 6 hours after the order is received or the next business day. Once manufacturing has started, we are unable to accommodate changes regarding size and or cancellations.

If you need to modify your shipping information after your order has been placed, please contact us at support@swm.life as soon as possible. Please note shipping information cannot be changed once the order has shipped.

Customers are responsible for correct and accurate shipping information; otherwise, returned products will be re-purposed, and the customer will be responsible for the costs of a new order.  

To reduce shipping address errors, please make sure your postal code matches your address by using the zip code or postal code lookups for your country to confirm.

Canada https://www.canadapost-postescanada.ca/info/mc/personal/postalcode/fpc.jsf

USA https://tools.usps.com/zip-code-lookup.htm 

For all other countries, please contact your local postal authority to confirm. 

Customers will be charged the shipping cost if items are returned by shipping carriers to our manufacturing facilities and will be required to submit a new order. Therefore, please make sure your shipping address is correct.  

Order Tracking

Once your item(s) have shipped, you will receive a confirmation email where you will find a link to track your order. To check the status of your shipment, just click on the link, where you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

Please note that order tracking may not be available for some items and may depend on the country and location we are shipping to. 

The order appears to be lost in transit

Please note due to Covid-19, there may be longer than expected shipping delays. 

If your order has not arrived within the allotted timeframe for your country and by the expected shipping time, see "Shipping Times" via this link https://swm.life/policies/shipping-policy, then send us an email at support@swm.life, and we will follow up with the carrier.